Return Policy

Return Policy

At Black Dress, we prioritize your satisfaction and strive to provide high-quality clothing and accessories. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Products must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

  • Sale items, gift cards, and personalized or custom items are non-refundable unless they are defective or damaged upon arrival.

How to Initiate a Return

  1. Contact Us: Send an email to srazaali7224@gmail.com with your order number, a brief explanation of the issue, and any relevant photos if the item is defective or damaged.

  2. Approval: Once your return request is approved, we will provide you with a return authorization and shipping instructions.

  3. Ship the Item: Please ensure the product is securely packaged to prevent damage during transit. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

  • Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

  • If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the replacement item.

  • Exchanges are subject to availability.

Non-Returnable Items

  • Jewelry

  • Undergarments

  • Clearance or sale items

  • Customized or personalized items

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at srazaali7224@gmail.com with your order details and photos of the damage. We will provide a replacement or refund at no additional cost to you.

Late or Missing Refunds

  • If you haven’t received a refund within the stated time, please check your bank account and contact your payment provider. If the issue persists, contact us at srazaali7224@gmail.com

Contact Us

For further assistance, feel free to reach out to our support team at:

  • Email: srazaali7224@gmail.com

  • Phone: +393277170398 

  • Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)

Thank you for shopping at Black Dress. Your satisfaction is our top priority!